European Hostel

I recently stayed at the hostel and had a situation where one of the guests in my shared room (named Ridgway) was smoking illegal substances inside the room, which made other guests uncomfortable. We reported the issue to the front desk, and although a room change wasn’t immediately available, the staff acted promptly by warning the individual and reminding him of the house rules. Unfortunately, the same guest repeated the behavior the next night. This time, other guests and I decided to record evidence to help the management take proper action. We shared the video with the front desk manager, Nick, who responded immediately. He personally went to the room, confirmed the violation, and respectfully asked the guest to leave the property for failing to follow the rules and disturbing others. Concerned for the guest’s condition, Nick even contacted medical assistance to ensure he received proper care. After the situation was resolved, Nick thoroughly cleaned the room himself and assured us that such incidents would be handled more firmly in the future. He also personally apologized for the inconvenience and handled everything calmly, respectfully, and professionally. This experience showed me that the management here genuinely cares about the comfort and safety of their guests. Thank you to Nick and the staff for handling a difficult situation so responsibly.

Visited San Francisco for a work trip and this place was the most affordable & accommodating. I drove to the city, and as expected parking in the area was expensive. Best solution to parking is SPOT HERO website that shows you more secure & affordable parking in the area to reserve during your stay

I liked the low price, which I expected at a hostel, and this was even lower than I expected. The kitchen and adjoining TV room was O.K., with comfortable couch and a couple of padded chairs.

1. Travelers were friendly. Some of us shared our nighttime snacks with each other. 2. Friendly staff. 3. The Manager is professional and courteous. 4. The location is near Salesforce Transit Center, St. Patrick's Catholic Church, Yerba Buena Gardens and Target.

This property was very convenient, and good for the price. If your not a hotel person and more or a sightseeing person, this hotel will be for you. The management is very professional and I couldn’t have wanted anything more.